Returns & Exchanges
At GOTRAX, we want you to be fully satisfied with your ride, which is why we offer a 30-day return policy for all electric scooters and bikes in their original condition. If your gear isn't the perfect fit for your commute, our streamlined exchange process ensures you get moving on the right wheels.
Initiate Your Request
Visit our online returns portal with your order number and email address to select the items you wish to return or exchange.
Receive Authorization
Our support team will review your request within 24-48 hours and provide a Return Merchandise Authorization (RMA) number along with a prepaid shipping label.
Pack Your Ride
Securely pack the product in its original factory packaging, including all chargers, manuals, and accessories to ensure a full refund.
Ship and Refund
Drop off your package at the designated carrier location; once our warehouse inspects the return, your refund will be processed back to your original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing