Frequently Asked Questions
Everything you need to know about your GOTRAX ride.
How long does shipping take for GOTRAX electric scooters?
Most orders are processed within 1-2 business days. Shipping usually takes 3-7 business days depending on your location within the continental United States.
What is the return policy for GOTRAX products?
We offer a 30-day return policy for most items in new and unused condition. Please note that return shipping costs and a restocking fee may apply.
Do GOTRAX electric bikes come with a warranty?
Yes, all GOTRAX electric bikes and scooters come with a limited warranty ranging from 90 days to 1 year, covering manufacturing defects in parts and labor.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and financing options through Klarna or Affirm for qualifying purchases.
How do I track my order status?
Once your order ships, you will receive an email with a tracking number and a link to the carrier's website to monitor your delivery progress.
Are the batteries on GOTRAX scooters replaceable?
Yes, many of our models feature removable or replaceable batteries. You can find official replacement batteries and parts in our Accessories section.